Smart Classroom Bangladesh is committed to reliable service for institutions using our smart classroom technology. This policy describes how we deliver installation support, maintenance, and ongoing assistance.
1. Scope of service
Our service covers hardware and software supplied through authorized channels, including interactive displays, classroom devices, and associated peripherals. Service eligibility is tied to valid proof of purchase and registration with our team.
2. Installation & commissioning
- Site survey and installation planning for classrooms and experience centres.
- Commissioning of equipment with basic user training for educators.
- Documentation of serial numbers and warranty status where applicable.
3. Preventive maintenance
We recommend scheduled preventive visits based on usage and environment. Customers may request a maintenance calendar through our service support channels. Response times depend on location and service level agreed at the time of contract.
4. Support channels
Technical queries may be directed to our service team via the contact details on the website. For urgent classroom-down situations, please reference your institution name and equipment model to help us prioritize.
5. Limitations
Damage from misuse, unauthorized modification, power surges without protection, or third-party repairs may fall outside standard service coverage. We will assess each case and advise on repair options and costs where applicable.
6. Updates
Smart Classroom Bangladesh may update this Service Policy to reflect operational or regulatory changes. The revised version will be published on this page with an updated effective date.